Payment is made directly to the cleaner, and can be done either by cash on the day of the service or via direct deposit into their bank account.
For a one off service we take a deposit of $100 over the phone to lock in the booking. This payment can be made by debit or credit card. It’s not until the service is complete, and you are happy with the job, that we process the remainder of the payment through the same card.
Yes! Your cleaner will generally live close to you, so they don’t have to travel very far. For a regular service the same cleaner will come back to your house each clean.
If anything happens to go wrong during the service, whether the clean doesn’t meet your expectations or something is accidentally broken, we take full responsibility. That’s why we’re here, to make sure that cleaning your home is as stress-free as possible. Whatever the issue is, we’ll resolve it.