About Excel Cleaning

We want to make people’s lives easier

We’re a family owned business, so we bring our family values to our work. We are a friendly voice on the phone to our clients and our cleaners, ready to match every home with the perfect cleaner.

We’ve been involved in domestic cleaning since 1996, so we know a thing or two about keeping homes tidy. But don’t take our word for it, read what our clients say about us.

22

Years experience

300,000+

Cleans completed

80+

Current cleaners

538

Suburbs serviced

Money back guarantee

We stand by our service with a 100% money back guarantee if something goes wrong and we can’t correct the issue.

If you’re not happy with the cleaning service you received, contact us and we’ll do everything we can to make amends.

We will either work with the same cleaner to ensure the service is up to scratch, or allocate someone new if the cleaner we matched you with isn’t working out. If the problem still can’t be resolved, we will offer your money back.

Quality assurance

Over 22 years experience

We’ve been cleaning since 1996, which means we know a thing or two about making our clients happy.

Quality assurance visit

Our new cleaners will often undergo a quality assurance visit during their first few cleans. This is so we can be sure that we are sending you a quality cleaner that is right for your home.

Regular follow-up

We conduct regular follow-up calls with all clients to ensure our service quality is maintained and to resolve any issues that may arise.

Human customer support

You can call our friendly office staff any time during office hours. If we can’t get to your call immediately, we will always call you back.

Ready to get started?

Common questions

Regular service

Payment is made directly to the cleaner and can be done either by cash on the day of the service or via direct deposit into their bank account, whichever is more convenient for you.

One-off service

For all one-off services, including end of lease, move in or spring cleaning, we require a $100 deposit over the phone to secure the booking. This payment can be made by debit or credit card. Once the service is complete and you are happy with the job, we process the remainder of the payment through the same card.

Experienced and professional

Our team of over 90 cleaners are able to reach over 500 suburbs in Melbourne. This means we always have someone on hand who is just right to clean your home.

The best of the best

We advertise extensively throughout Melbourne to find the perfect candidates and end up hiring around 1% of people who apply. Each of our cleaners undergo training with our experienced staff to make sure their skills are up to scratch.

Fully vetted and trained

Our cleaners are all:

  • Police checked
  • Fully insured
  • Personally interviewed
  • Thoroughly reference checked
  • Professionally trained by us
  • Friendly and courteous
Meet your cleaner

We allow (and prefer) clients to meet their professional house cleaner before they start. Once you're happy with your cleaner and based on your preferences, you can let the cleaner in yourself, hide a key for them or give them a key directly. Many of our clients give their cleaner a key because of how satisfied they are with our careful recruitment and training process.

Money back guarantee

We are so confident in the exceptional quality of our cleaning agency in Melbourne that we offer a 100% money back guarantee if something goes wrong or can’t be corrected. If, for whatever reason, you are not satisfied with our house cleaning service, simply give us a call and we will do whatever we can to resolve the situation.

We will either:

1.

Work with the cleaner that was allocated to you to make sure that they are meeting the high standards of our service.

2.

Allocate a new cleaner to you if the current cleaner isn’t working out.

3.

If nothing more can be done to remedy the issue, we will happily give you your money back.